Frequently asked questions

Specific to Coronavirus (COVID-19)– at 25 March 2020

A. We have postponed all UK shows up until the end of May 2020.
A. We’re hoping to reopen our London residency from the beginning of June 2020, depending on Government and medical guidelines. Touring shows have been postponed to a date later in the year: if you have a ticket booked for any of these shows, please check with that venue about rebooking your tickets for the new date.
A. Yes. All tickets booked for postponed shows have been put on hold. When you have selected a new date, please email us at customerservice@imagination-workshop.com and we will confirm the transfer (subject to availability). Please be aware that service may be slower than normal, but be assured that you will hear back from us.
A. No. If the show you originally booked for has not gone ahead, there is no fee to transfer your tickets. However, there may be a difference in price to pay, eg if you have originally booked an off-peak ticket and want to transfer to a peak performance.
A. We are asking that customers consider transferring their tickets to another date, as this will help us to keep to bring the show back to our audiences as soon as we can.
A. Yes. We will have staff members working in our customer service department, but it may take us a little longer than usual to get back to you due to the high volume of transfers we are dealing with.
A. As we will be operating with a reduced staff, our phone lines are currently closed, but you can reach us via email at customerservice@imagination-workshop.com.

Buying tickets

Please click here to read the full terms and conditions of purchasing a ticket to Faulty Towers The Dining Experience.
You are eligible for a concession price ticket (when advertised) if you can provide a valid over-60s or veterans card, or a valid student card (for Off-peak & Sunday shows only). Concessions are offered per ticket, not per booking. Please present your concession card at the venue on arrival for the performance to avoid paying difference between a concession and a full price ticket. Concession tickets can be purchased online or by telephone.
For London box office shows: - No refunds (unless the event is rescheduled or cancelled).
- Transfers free of charge if confirmed before the week of the show (Monday).
- Only one transfer per booking free of charge, any subsequent transfers incur an administration fee of £5 per ticket, per transfer, up until the week of the show (Monday). Maximum of 3 transfers per booking.
- Transfers made the week of the show (from Monday onwards) incur a fee of £20 per ticket.
- Transfers made after the show has started incur a fee of 50% of the standard ticket price. This is due to the fees that are paid to the venue if guests don’t turn up.
- Groups of 20+ are only eligible for transfers up to 1 month before the show, to allow time for the tickets to be resold.
For performances at our London residency venue(s) groups of 10+ get one ticket free for every 10 purchased.
At selected other venues and Fringe Festivals where specified on our website, groups of 10+ get one ticket free for every 10 purchased.
Groups can reserve tickets and pay later subject to availability. We are unable to offer refunds or exchanges on group bookings. Please pay for groups through our Simpletix booking system (via www.torquaysuitetheatre.com) - look for the section: Group Booking - 10 tickets for the price of 9.

If you have any queries or wish to book by phone or email, contact: UK – 0845 154 4145 | Australia – 1300 308 193 |
Our company uses two external services for the ticket purchasing process. One is Simpletix (the tickets) and the other is Square (the payment/credit card processor). Each service charges a percentage per ticket sale. The fee is $2.20 per ticket for selected Fringe and venue performances in Australia where we run the box office.
For our London box office there is no service fee.
No. Seats are only confirmed if paid in full. No refunds.
Yes. It's important to note for large groups that table size is limited by venue to 10-12 people per table. To make a seating request, please fill in our 'special diets and requests' form here or alternatively send us an email, and the information will be added to your booking:
They're reserved in the sense that if you've bought a ticket you'll get in, but you don't have a reserved seat number: we draw up the seating plan. We keep parties together.
Yes. Tickets are available from our Front of House desk during published show times, Thursday-Sunday. Tickets purchased at the venue can only be paid for in cash, or by credit or debit card. For more information on London prices and times, visit the London tickets page.
First enter your voucher and booking details on your preferred date here. Once selected, your dates will be processed manually by members of the Faulty Towers team. Note that we aim to process redemption and confirm your booking within two working days.

The show

We perform in English only. However, the performers are used to hearing people translate quietly to non-English speaking members of their party throughout the performance.
Photography & Filming is strictly not allowed. If you attempt to film without permission, your camera/phone will be looked after by management until the conclusion of the performance, and you may be asked to leave if you refuse. If you’re a journalist, please discuss photography and films with our PR people. Contact:

Practical information

One third of the performance is scripted, but the other two thirds is improvised around the audience, so it's always a fresh experience. Many of our audience members have enjoyed the show multiple times or in multiple locations (and we'd love to hear from you if you think you hold the record for most visits!).
It's a two-hour show but it's site-specific in a restaurant environment (whether that's in a theatre, arts centre, hotel or not), so you can get up at any time you like. However, a third of the show is scripted, so it's best to get up only at the end of individual courses. For drinks service, it's best to order enough before the show to be delivered to your table throughout the show. However, there are opportunities to order drinks during the show, eg after the main course. All drinks are table service only.
No part of the show features anyone intentionally spilling anything on anyone else. There have been spillages over the years, but more often by the venue waiting staff than the actors. All the actors respect people's personal belongings.
Children under the age of 5 attend free of charge. They will not be provided a meal, so you would need to bring appropriate food for them. Children 12 & under can attend lunch time shows for £39 and will be given a kids meal, please email or call for details. Other school-age children are eligible for the ‘student concession’ price where this is available. All ages have attended and enjoy the show.
80-120, with plenty of room for actors and guests to move around.
We ask that you arrive half an hour before the show as our Front of House doors will not be open before this time. Front of House will check your e-ticket confirmations and guide you to the pre-show reception area, where you can also order drinks for the show.
If you or one of your party is celebrating something and you want us to give them a special mention, surprise, or otherwise, let us know. You can fill in our 'special diets and requests' form here, or alternatively you can send us an email, and the information will be added to your booking:
It's a set menu, always featuring a soup, a main (probably chicken), and a dessert. It will always be good quality, but you should remember that the food is a prop in the show - not the other way round!
Please let us know of any special diet requirements at least 24 hours before you attend. You can fill in our 'special diets and requests' form HERE, or alternatively you can send us an email, and the information will be added to your booking:
IMPORTANT: If you have an allergy to nuts, whether airborne, through ingestion or physical contact, please let us know and confirm the nature of it at least 72 hours before the performance. If we are not made aware of this until the performance date, the hotel and ITI reserve the right to refuse admission. Please note that we also have a gag in the show that involves peanuts, if we are aware of your allergy we will source a reliable nut free alternative. However, please note that even the manufacturers of this cannot guarantee that their product may not contain traces of nuts. If you have any concerns on this, please contact us at
You can fill in our 'special diets and requests' form HERE
Please let us know about any shellfish allergies at least 5 days in advance of the show. The kitchen used serves shellfish, so we need to make special arrangements for these allergies. You can fill in our 'special diets and requests' form HERE, or alternatively you can send us an email, and the information will be added to your booking:
It depends on the venue. Our London and Edinburgh venues, for instance, have excellent wheelchair access, but some of our smaller venues don’t. It's best to check with the venue that's relevant to you. The show itself is highly interactive and is performed by actors who project very well, so it's ok for people who are hard of hearing or blind. However, it is not suitable for people who can only lip-read and it is not signed so if required feel free to have a member of your party sign.

London residency venue

Yes. Tickets are available from our London Front of House desk during published show times, Thursday-Sunday. Tickets purchased here can only be paid for in cash, or by credit or debit card. For more information on London prices and times, visit the London tickets page.
Here are some great websites you can use to check if there is parking near the venue of your choice:
Australia, Belgium, Denmark, Ireland, Netherlands, Norway, Sweden, UK (+ others): http://www.parkopedia.co.uk UK: https://www.justpark.com