Frequently asked questions

Buying tickets

Please click here to read the full terms and conditions of purchasing a ticket to Faulty Towers The Dining Experience.
You are eligible for a concession price ticket (when advertised) if you can provide a valid over-60s or veterans card, or a valid student card (any performance of the week where concession is offered). One concession card = one concession ticket. If a valid card is not presented at the venue on arrival for the performance, the balance will need to be paid before you can be admitted to the performance. Concession tickets can ONLY be purchased online.
We are unable to give refunds for tickets. However, we can transfer dates free of charge if given at least 48 hours’ notice of the booked date. If transfers are required within 48 hours of the performance, a £5 administration charge will be levied.
For performances at Amba Hotel Charing Cross groups of 10+ get one ticket free for every 10 purchased. Groups can hold tickets and pay later subject to availability. No refunds or exchanges. Payment available only through Simpletix booking system (via www.torquaysuitetheatre.com) - look for the section: Group Booking - 11 tickets for the price of 10.
If you have any queries, call 0845 154 4145 to book.
As our company performs shows and sells tickets around the world, we don't use a bank to process credit card payments, we use Paypal. This is common in e-commerce. You don't have to create an account to be able to pay with credit card, you simply check out as a guest.
Our company uses two external services for the ticket purchasing process. One is Simpletix (the tickets) and the other is PayPal (the payment/credit card processor). Each service charges a percentage per ticket sale. The service fee of £1.50 per ticket (£1.00 per ticket when 11 tickets are purchased for the price of 10) covers these percentages.
No, your tickets are e-tickets, and they are not posted. At check-out of the booking process you will see a service charge added. This is to cover the PayPal and SimpleTix commissions that are paid for using the service. Unfortunately, when this amount shows up on the PayPal receipt, it is called "postage & packaging". At this stage, we have been unsuccessful in having the wording on the receipt changed.
No. Seats are only confirmed if paid in full. No refunds.
Yes. It's important to note for large groups that table size is limited by venue to 10-12 per table. To make a seating request, please fill in our 'special diets and requests' form HERE, or alternatively send us an email, and the information will be added to your booking:
They're reserved in the sense that if you've bought a ticket you'll get in, but you don't have a reserved seat number: we draw up the seating plan. We keep parties together.
Yes. Tickets are available from the Concierge desk Monday-Friday until 6pm, and Saturday and Sunday until noon. Tickets are available from the Faulty Towers reception desk on Level 1 Thursday-Friday 6pm-11pm, and Saturday and Sunday from noon until 11pm. Tickets purchased at the venue can only be paid for in cash, not credit card.
Buy-A-Gift vouchers are processed manually by members of the Faulty Towers team. First enter your voucher and booking details on your preferred date here: faulty-towers-london.youcanbook.me. Note that we aim to process redemption and confirm your booking within two working days.

The show

English only. However, the performers are used to hearing people translate quietly to non-English speaking members of their party throughout the performance.
You may photograph the show as long as you don't move around the floor (which, after all, is a stage!), but you may not film. However, if you're a journalist then you should talk with our PR people. Contact:

Practical information

One third of the performance is scripted, but the other two thirds is improvised around the audience, so it's always a fresh experience. Many of our audience members have enjoyed the show multiple times or in multiple locations (and we'd love to hear from you if you think you hold the record for most visits!).
No. It's a two-hour show but it's site-specific in a restaurant environment (whether that's in a theatre, arts centre, hotel or not), so you can get up at any time you like. However, a third of the show is scripted, so it's best to get up only at the end of individual courses. For drinks service, it's best to order enough before the show to be delivered to your table through the show. However, there are opportunities to order drinks during the show, eg after the main course. All drinks are table service only.
No part of the show features anyone intentionally spilling anything on anyone else. There have been spillages over the years, but more often by the venue waiting staff than the actors. All the actors respect people's personal belongings.
Children under the age of 3 attend free of charge. They will not be provided a meal, so you would need to bring appropriate food for them. 3-5 year olds, and school-age children are eligible for the 'student' prices. All ages have attended and enjoy the show.
80-120, with plenty of room for actors and guests to move around (Edinburgh is an exception: space is tight).
We ask that you arrive half an hour before the show starts. This is so that you can show your e-ticket confirmations and go to the pre-show reception area, where you can also order drinks for the show. In London, go to the main reception and follow the signs.
If you or one of your party is celebrating something and you wants us to give them a special mention, surprise, or otherwise, let us know. You can fill in our 'special diets and requests' form HERE, or alternatively you can send us an email, and the information will be added to your booking:
It's a set menu, always featuring a soup, a main (probably chicken), and a dessert. It will always be good quality, but you should remember that it's a prop to the show - not the other way round!
Yes. Just let us know before or on the night. You can fill in our 'special diets and requests' form HERE, or alternatively you can send us an email, and the information will be added to your booking:
It depends on the venue. The Torquay Suite Theatre in London’s West End, for instance, has excellent wheelchair access, but B'est Restaurant at Edinburgh Fringe doesn't. It's best to check with the venue that's relevant to you. The show itself is highly interactive and is performed by actors who project very well, so it's ok for people who are hard of hearing or blind. However, it is not suitable for people who can only lip-read and it is not signed, so in those instances it is best to have a member of your party sign.

Amba Hotel Charing Cross

Yes. Tickets are available from the Concierge desk Monday - Friday until 6pm, and Saturday and Sunday until noon. Tickets are available from the Faulty Towers reception desk on Level 1 Monday - Friday from 6pm - 11pm, and Saturday and Sunday from noon until 11pm. Tickets purchased at the venue can only be paid for in cash, not credit card.
Here are some great websites you can use to check if there is parking near the venue of your choice:
Australia, Belgium, Denmark, Ireland, Netherlands, Norway, Sweden, UK (+ others): http://www.parkopedia.co.uk UK: https://www.justpark.com